Terms of cooperation

These terms apply to building a custom website and to the add-ons in the offer, such as the AI assistant. The website is built by MILAN DUNJIĆ PREDUZETNIK AGENCIJA ZA KONSALTING QUINCE TECH AND TRAVELCOLLAB KRUŠEVAC, Vidovdanska 25, sprat 3, stan 5, 37000 Kruševac, Serbia, tax ID (PIB) 110236412, registration number 64749188, under the name 72h Web (hereinafter: we).

These terms apply together with the offer you received in your profile. If the offer and these terms differ, the offer applies.

The offer is made for your business, based on your inquiry and the questionnaire. It states what we build, the timeline in working days and the exact price. The offer is valid for 15 days from the day we sent it.

You can accept the offer, ask for changes or decline it. A changed offer is a new version; the version you accept is the one that applies. We start working together once you accept the offer and these terms in your profile and pay the deposit.

The price in the offer is paid in two parts: a 50% deposit when you accept the offer, and the remainder before we put the website on your domain. Prices are in euros. No VAT is charged because we are not registered for VAT in Serbia.

• How you pay: by card on a secure Stripe page or, if you pay from Serbia, by bank transfer against the invoice you receive by email.
• From abroad: you pay by card.
• Bank transfer: in dinars, at the National Bank of Serbia middle exchange rate on the day of payment, within 8 days of the invoice.
• Invoice: you receive an invoice by email for every payment.
• Add-ons: if during the build you want something that is not in the offer, we first send you the price. If you accept the add-on, the amount is added to the remainder.

The timeline in the offer is the number of working days until the day you receive the test site for review. It starts once both the deposit and all the material from section 5 have arrived; you can see this in your profile, with the exact date.

The timeline pauses while we are waiting for you, for example while you review the design or answer a question from the team. Once you reply, it continues and the date moves by those days. Your profile always shows whether the timeline is running and until which date.

Working days are Monday to Friday, excluding public holidays in Serbia.

After the deposit, you send the material for the website in your profile, in six items:

1. Your logo, ideally in the original file.
2. Photos of your space, products and people.
3. Texts: you write them, you have your own, or we share the work, as stated in the offer.
4. Contact details for the website: address, phone, email and opening hours.
5. Social media, if you have it.
6. Domain details, or let us know that you don’t have one.

We get the logo and photos from you. For everything you send, you confirm that you have the right to use it on the website: that it is yours or that you have the author’s permission.

First we design the homepage. You leave notes on the image and, once you like it, you approve the look and layout. You can still change texts and photos later, on the test site.

We refine the design together with you, within what the offer states. A new page or feature that is not in the offer is an add-on: you first get the price, then decide whether to add it. Without your “yes” we do nothing that costs extra.

You first get the finished website at a temporary address that Google does not show. There you go through the pages and leave notes, then send them all at once. Next to each note you can see how far we have got: received, in progress, done, or outside the offer.

When the changes are done, we let you know so you can take a look. Once you approve the website and pay the remainder, we put it on your domain.

The domain and hosting accounts are in your name and remain yours. We choose the hosting together with you; usually it is GitHub, Vercel and Supabase, or Cloudflare. You pay for the domain and hosting directly to their providers, if they charge.

We never ask for your passwords. To connect the domain, we send the person who manages your domain two records to add, or we sort it out in a short call. We do not touch the email records on your domain, so your email keeps working as before.

Once you have paid the full amount, the website is yours: the design, the code and the content. You receive access as invitations to your email, never as passwords.

We show the website among our work only if you allow it. You give permission with one click in your profile and can withdraw it whenever you want.

The AI assistant is an add-on to the website and has its own price in the offer. We open an account for it in your name. You top up the credit for conversations yourself on that account, about $10 a month; the exact amount depends on the number of conversations.

The assistant answers based on the information on your website and what we set it up with. Check its answers from time to time, as with anything that acts on your behalf.

For the first 30 days after launch, we fix free of charge anything that does not work as agreed in the offer. Report it in your profile or by email.

Changes and new things after launch are paid extra. You tell us what you need, we send you the price, and we start only once you accept it. Hosting or domain outages are the responsibility of their providers; we will help you get them resolved.

Until you pay the deposit, you can cancel without any obligation. After the payment, the following applies:

• Before we send the homepage design: we refund half of the deposit.
• After the homepage design: the deposit is not refunded, and you get the design we made.
• If we cannot finish the work: we refund the full deposit.

If we have been waiting for something from you for more than 60 days, we put the project on hold. When you get back to us, we agree on a new timeline.

We use your data and material only for your project and do not share them with others, except with services that are necessary for the work (payments, sending emails, hosting). The files you send are stored in a private space and are available only to you and us.

We may change these terms. Your project is governed by the version you accepted, with the date shown in your profile.

Questions: info@72hweb.com or +381 62 14 15 498.